Visiting a large, shed type DIY store can be daunting if you don’t visit them very often and are unsure of the natural flow of DIY products. Finding what you are looking for in the middle of a stressful project where electric or water may be switched off or sunlight plays a part. The evolvement of “select and collect” (each retailer may have a different name for the service, such as “click and collect”) type services, where you can ask the store to put the goods away for you, just to collect has really helped with the popularity of DY stores especially around their peak period in Spring. Of course, this is a major factor for the tradesman too, who just wants to “get in and get out” and so get to that job and finish it.
But where the real value has been where there is a hard to locate product, the last of a certain colour, or clearance item. This select and collect process allows you to reserve that product, no matter where you are if you are prepared to travel to collect it.
Large trade retailers like Screwfix have always done business this way, very little of their stock is on public view anyway. They keep costs down by keeping most stock behind the counter and it only being accesses by members of staff. This means more accurate stock levels and much less theft, that has always been a factor in DIY retailing.
Where Was The Concept Started?
The concept was potentially inspired in the UK by the retailer Argos, who are now part of Sainsburys. They have always been a catalogue retailer, order online but collect in store, or use h=their instore catalogues. The downside of course, is you need to know what it is you are buying, no touch and feel items here, which is where we go full circle back to the B&Q, Wickes, Homebase and other major DIY retailers, who have the option of both, come and touch the products or order select and collect.
Technology Had Aided Reserve Stock Services
Mobile technology has also taking this concept to a new level. Products can be ordered in the garden, sitting on a bus, in the passenger seat of a car on way to store. No more firing up the computer to reserve.
If you still want to see the product before reserving many DIY stores now sow the aisle number location on their websites or apps, with the quantity in stock. This can clearly speed up the visit time during a home improvement project.
Bank Holidays Will Still Be The Same
This service does not affect those who want to visit their local DIY store to browse and get inspiration and maybe cost any improvements top their home or garden. Bank holidays will still see many customers flocking to their local home improvement store to see what’s on offer, but when a project has been decided and it is in full flow, know where to source and collect you items quickly is clearly very useful.