Privacy Policy

1. Who We Are

FirQuote is a UK-based trade quote comparison service operating at firquote.co.uk. We act as a data controller in respect of the personal data we collect from you when you use our website and services.

If you have any questions about this policy or how we handle your data, please contact us at hello@firquote.co.uk.

2. What Data We Collect

We collect and process the following categories of personal data:

Information you provide directly:

• Name, email address, and phone number when you submit a quote request
• Your property address or postcode
• Details of the work you require
• Business details if you register as a tradesperson
• Any information you include in contact form messages

Information collected automatically:

• IP address and browser type
• Pages visited on our website and time spent on them
• Referring website or search terms used to find us
• Cookie data (see our Cookie Policy for details)

3. How We Use Your Information

We use your personal data for the following purposes:

• Fulfilling your quote request: Passing your contact details and job description to relevant tradespeople in your area so they can contact you to arrange site visits.
• Service communications: Contacting you in relation to your request or any queries you raise with us.
• Improving our service: Analysing how our website is used in order to improve the experience for future visitors.
• Legal compliance: Meeting our obligations under applicable law.

We do not use your personal data for automated decision-making or profiling in ways that produce legal effects or significantly affect you.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract performance: Processing is necessary to fulfil your quote request, which constitutes a contract between you and FirQuote.
• Legitimate interests: We have a legitimate interest in analysing how our service is used and in communicating with you about your request.
• Legal obligation: Where processing is required to comply with applicable laws and regulations.

5. Sharing Your Data

Your personal data is shared with the following categories of recipient:

• Tradespeople in our network: When you submit a quote request, your contact details and job description are shared with up to three relevant tradespeople registered for your service and area. By submitting a request, you consent to this sharing.
• Service providers: We use third-party services to operate our website and manage communications. These providers process data on our behalf and are bound by appropriate data processing agreements.
• Legal authorities: Where required by law or to protect the rights and safety of FirQuote or others.

We do not sell your personal data to any third party. We do not share your data with advertisers or marketing agencies.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes for which it was collected:

• Quote request data is retained for up to 12 months from the date of submission, after which it is securely deleted.
• Tradesperson registration data is retained for the duration of the business relationship plus 12 months.
• Website analytics data is retained in aggregated form only, with no personal identifiers, for up to 24 months.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate data.
• Right to erasure: You can ask us to delete your data in certain circumstances.
• Right to restrict processing: You can ask us to limit how we use your data.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests.

To exercise any of these rights, please contact us at hello@firquote.co.uk. We will respond within 30 days. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, or destruction. Our website uses HTTPS encryption for all data in transit.

9. Cookies

We use cookies on our website. For full details of the cookies we use and how you can control them, please see our Cookie Policy.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal data.

11. Changes to This Policy

We may update this privacy policy from time to time. Any significant changes will be communicated via our website. The date at the top of this page shows when the policy was last revised.

12. Contact Us

For any questions, concerns, or requests relating to your personal data, please contact us at hello@firquote.co.uk.